This accessibility statement applies to

This website is managed by East Ayrshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using the browser or mobile device
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand and we are continually reviewing content on older pages.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software


Feedback and contact information


Telephone: 01563 554400

Visit translation and interpretation services if you need information on this website in a different format such as:

  • accessible PDF 
  • large print
  • easy read
  • audio recording
  • braille

Google translate

Translate our website into different languages by using Google Translate. You can enter:

  • text
  • address of a webpage
  • upload images or documents

Please note that not all text may be translated accurately or translated at all. We are not responsible for incorrect or inaccurate translations.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


Technical information about this website's accessibility

East Ayrshire Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the 'non-compliances' listed below.

Inaccessible content

The content listed below is inaccessible for the following reasons:

Non-compliance with the accessibility regulations


Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. We plan to review these and if still required on the website we will make sure they have alt text.


On some pages tables do not have captions but show a descriptive heading. Where applicable, all new tables will have captions to ensure they meet accessibility standards.

PDFs and other documents

Some PDFs and other documents are not formatted so they’re accessible to a screen reader.

Disproportionate burden

PDFs and Word documents published before 23 September 2018 may not be accessible for several reasons. Due to the high number of documents on the website, to amend every document would be a disproportionate burden, therefore we are unable to fix this problem.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Content that is not within the scope of the accessibility regulations

  • third party content which is not in our control


What we’re doing to improve accessibility

To help improve website accessibility:

  • we are following accessibility guidance to help us create accessible webpages
  • we are taking part in additional accessibility awareness training and more specialised training where needed
  • we will complete e-learning training courses on how to create accessible digital content 
  • where possible, we will make sure new content meets accessibility standards

Preparation of this accessibility statement

This statement was prepared on 15 May 2024. It was last reviewed on 15 May 2024

This website was last tested on 10 April 2022.